Responsible gambling

We want you to enjoy your time with Spinanga Casino while staying in control. Gambling should be fun and affordable — never a way to solve financial or personal problems. If you feel your gambling is becoming stressful, taking too much time, or affecting your life or relationships, there are practical steps you can take right away. Below you’ll find clear tools, simple actions, and sources of support to help you manage play safely and responsibly.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

Spinanga Casino provides a range of account tools designed to help you play within your comfort zone. These tools are easy to use and can be changed at any time to match your needs.

• Deposit limits — Set daily, weekly, or monthly deposit caps to control how much you put into your account. Limits come into effect immediately once confirmed and can be reduced instantly. Increasing a limit may require a cooling-off period or verification.
• Loss and wagering limits — Limit the amount you can lose or wager over a set period. These are useful if you want to manage risk while still playing.
• Session reminders and reality checks — Receive alerts after set time intervals to help you pause and reflect on how long you’ve been playing.
• Time-outs — Take a short break from your account for a chosen period (for example, 24 hours, 7 days). Time-outs are reversible once the period ends and are helpful when you need a temporary pause.
• Self-exclusion — If you need a longer break, self-exclusion prevents you from accessing your account for the chosen period (for example, 1 month, 6 months, or indefinitely). During self-exclusion you will not be able to log in or place bets, and you will not receive marketing messages. Reinstating access after an indefinite exclusion involves a formal review and verification process for your protection.
• Account closure — If you decide you no longer want an account, you can request permanent account closure. This is a decisive step and can be arranged through your account settings or by contacting support.
• Payment controls — Remove saved cards or payment methods from your account, and consider setting blocks on personal bank cards or e-wallets to reduce impulsivity.

How to set or change these tools:

• Open your Account or Responsible Gambling settings and choose the tool you want to use.
• Follow the on-screen steps to confirm limits or exclusion periods. Some changes take effect immediately and others may include a short waiting period before increases are applied.
• If you prefer, contact our support team to request help with limits, time-outs, or self-exclusion. Support is available to guide you confidentially through the process.

Notes about verification and withdrawals:

• To protect everyone, changes to limits or lifts of exclusions may involve identity verification. This is a normal step and helps prevent misuse of tools.
• If you choose self-exclusion or close your account, we can help manage any remaining balances in line with the account terms and verification requirements.

Links to Support Organizations

If gambling is becoming a problem for you or someone you care about, reaching out is a strong and sensible first step. Spinanga Casino encourages anyone who is worried to seek professional support.

Ways to find help:

• Contact your local gambling helpline or counselling service. In Switzerland, national and regional support services are available for confidential guidance and practical assistance.
• Consider peer-support groups such as Gamblers Anonymous or similar community programmes in your area for shared experience and structured recovery tools.
• Speak to a healthcare professional, general practitioner, or mental health specialist who can advise on treatment options and local services.
• If you are supporting someone else, national family and addiction support services can provide advice on boundaries, financial safety, and how to approach the conversation with care.

Immediate actions if you or someone else is in urgent difficulty:

• If there is any risk of harm to self or others, contact emergency services or local crisis lines immediately.
• Use self-exclusion and remove saved payment methods from the account to create practical barriers.
• Ask a trusted friend or family member to help with blocking access to devices or financial accounts if you feel you cannot do it alone.

We are here to support you in making safe choices. If you would like assistance with account tools, need information about self-exclusion, or want advice on finding local support, please contact our support team — we will handle your request sensitively and promptly.