Privacy Policy

Introduction

We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices you have. It applies to our website, account registration, and related services provided under the Spinanga Casino brand.

Information We Collect

We collect information that helps us create and manage your account, comply with legal obligations, maintain security, and improve our services. The types of information we process include:

Account and identity information: name, date of birth, contact details (email, phone number), username, and any identity documents you provide for verification.
Profile and communication data: language preferences, marketing choices, correspondence with our support team, and any messages you send us.
Technical and usage data: device details, browser type, IP address, operating system, pages visited, features used, and other activity logs collected automatically when you use our site.
Cookies and tracking data: identifiers stored on your device to remember preferences, enable functionality, and support analytics and advertising where you have consented.
Third‑party information: information we receive from service providers, identity verification partners, or publicly available sources to help validate identity and detect risks.

How We Use Your Information

We use personal data for clear, specific purposes. These include:

Setting up and managing your account and providing our services to you.
Verifying identity and eligibility where required to meet legal and regulatory obligations.
Operating, improving and securing our website and systems, including fraud and abuse prevention and risk management.
Communicating with you about your account, responding to enquiries, and providing customer support.
Sending you service-related messages and, where you consent, marketing communications and promotional offers.
Performing analytics to understand service use and to improve user experience and technical performance.
Complying with legal requirements, resolving disputes, and enforcing our terms and policies.

Legal Bases for Processing (GDPR)

When we process personal data for people in the European Economic Area (EEA), we rely on one or more lawful bases:

Contractual necessity: processing needed to perform our contract with you (for example, account management).
Legal obligation: processing required to comply with laws and regulations.
Legitimate interests: processing necessary for our legitimate business interests, such as security, fraud prevention, and improving services, provided your rights do not override those interests.
Consent: where required (for example, certain marketing communications and non-essential cookies), we process data only with your consent. You can withdraw consent at any time.

Sharing and Disclosure

We do not sell your personal data. We may share information with:

Service providers: third parties who perform services on our behalf such as hosting, analytics, identity verification, and customer support.
Regulators and law enforcement: when required by law or to respond to lawful requests and legal processes.
Security and fraud prevention partners: to help detect and prevent fraud, abuse, and other unlawful activity.
Corporate affiliates: where necessary for the purposes described in this policy and within the limits of applicable law.

All parties we share with are required to protect your information and use it only for the purposes we specify.

International Transfers

Your data may be transferred to and processed in countries outside your own. Where transfers to jurisdictions without equivalent data protection laws occur, we put appropriate safeguards in place, such as standard contractual clauses or other legal mechanisms, to protect your personal data in accordance with applicable law.

Data Security

We use reasonable technical and organisational measures to protect your data from unauthorised access, loss, misuse, alteration, or disclosure. These measures include encryption for data in transit, access controls, and secure hosting practices. While we strive to protect your information, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the reason it was collected. When data is no longer required, we will securely delete or anonymise it.

Your Rights

If you are an individual whose personal data we process, you may have the following rights under applicable law, subject to any legal exemptions:

Right of access: request a copy of the personal data we hold about you.
Right to rectification: ask us to correct inaccurate or incomplete data.
Right to erasure: request deletion of your data where we are permitted to comply.
Right to restrict processing: request suspension of processing in certain circumstances.
Right to data portability: ask for a copy of your data in a commonly used, machine-readable format where applicable.
Right to object: object to processing based on legitimate interests or for direct marketing.
Right to withdraw consent: withdraw any consent you have given for processing (this does not affect processing already carried out lawfully).

To exercise your rights, contact us at [email protected]. We will respond to requests in accordance with applicable law, typically within one month. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.

Cookies and Tracking

We use cookies and similar technologies to operate our website, remember your preferences, analyse usage, and support advertising where you have consented. Cookie categories include:

Strictly necessary cookies: required for core site functionality.
Preferences cookies: remember language and display choices.
Analytics cookies: help us understand how the site is used and improve performance.
Marketing cookies: deliver content and adverts relevant to your interests where you have given consent.

You can manage cookie settings through our cookie consent tool and your browser settings. Disabling certain cookies may affect site functionality.

Automated Decision‑Making and Profiling

We may use automated systems to help detect fraud, manage risk, and ensure account security. These tools can involve profiling based on the information we hold. Where automated decisions significantly affect you, you may request human review and provide additional information to challenge or clarify a decision.

Children

Our services are not intended for children. We do not knowingly collect personal data from individuals under the age required by applicable law. If we become aware that we have collected data from a child without appropriate verification of parental consent, we will take steps to delete that information.

Changes to this Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the revised policy on our site and indicating the date it was updated. We recommend that you review this policy periodically.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]